Terms and Conditions
Last Updated 23 December 2025
These Terms and Conditions ("Terms") govern the provision of consultancy services, demonstrations, equipment sales, custom orders, part-exchanges and related services by Jason Ford HiFi Limited ("we", "us", "our") to you ("you", "the Customer").
By booking a consultation, placing an order, paying a deposit, or purchasing any goods or services from us, you confirm that you have read, understood and agreed to be bound by these Terms.
We reserve the right to update or amend these Terms at any time. Where changes are material, we will either notify you by email or by placing a prominent notice on our Site. Continued use of the Site following such changes constitutes your acceptance of the revised Terms.
If you have any questions about these Terms, your order, or how we handle your personal data, please contact our customer service team at: jason@jasonfordhifi.com
Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection legislation.
1 - About Us
Jason Ford HiFi Limited is a company registered in England and Wales under company number 16871529, with its registered office at Jason Ford HiFi Limited, 86-90 Paul Street, London, United Kingdom, EC2A 4NE. We are a UK-based specialist high-end hi‑fi consultancy and equipment supplier operating on a home‑visit and remote sales basis only. We do not operate a public showroom.
We provide in‑home consultations, demonstrations, system design advice, sourcing of new and pre‑owned equipment, custom factory orders, installations, and part‑exchange services.
For all customer service queries, legal notices, or correspondence relating to these Terms or any orders placed through our Site, please contact us at: jason@jasonfordhifi.com
2 - Our Services
Consultations and Demonstrations
We provide professional hi‑fi consultancy services at your home or at another agreed location (an "Off‑Premises Contract" for the purposes of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). Services include system consultation, advice, configuration recommendations, demonstrations and (where agreed) installation.
Unless expressly agreed in writing:
All demonstration or sample equipment remains our property or that of third‑party manufacturers or distributors;
Demonstration equipment is supplied solely for evaluation and demonstration purposes;
No title, possessory interest or bailment rights are transferred to you;
Demonstration equipment is not ordinarily sold during consultations unless expressly agreed in writing.
Any recommendations or opinions expressed during consultations are professional opinions only and do not constitute guarantees of performance, compatibility or subjective satisfaction.
Consultations do not create any obligation to purchase goods unless and until an order is confirmed in accordance with clause 4.
3 - Quotations and Recommendations
Any recommendations, system designs, or quotations provided are based on the information you supply regarding your room, budget, preferences and existing equipment.
Quotations are indicative only and remain subject to manufacturer availability, lead times and price changes until an order is formally confirmed.
4 - Orders and Contract Formation
When you agree to proceed with a purchase, we will confirm the order details in writing by email. A legally binding contract is formed only when we confirm acceptance of your order by email and the required deposit has been received. An invoice will be issued electronically confirming:
Equipment ordered;
Whether the goods are new, second‑hand or custom‑ordered;
Pricing and VAT (where applicable);
Deposit paid and balance due;
Estimated lead times (where applicable).
If we are unable to fulfil your order for any reason and payment has already been made, we will issue a full refund to your original payment method. Where appropriate, we will attempt to contact you to offer an alternative resolution.
Please ensure that all order details, including your contact and delivery information, are accurate and complete at the time of purchase. We cannot be held responsible for delays, mis-deliveries, or losses resulting from incorrect or incomplete information.
Nothing in this section affects your statutory rights as a consumer.
5 - Pricing and Payment
Unless expressly agreed otherwise in writing, a 50% deposit is required to confirm any order. The deposit is non-refundable once an order has been confirmed by us in writing and we have committed to suppliers, manufacturers or logistics arrangements in reliance on your order.
Where goods are custom built, bespoke, factory ordered, personalised, made to order or sourced specifically for you, the 50% deposit is strictly non-refundable once the order has been placed with the manufacturer or supplier. For the avoidance of doubt, this reflects the statutory exemption from the 14-day cancellation right under regulation 28 of the Consumer Contracts Regulations 2013 in respect of bespoke or made-to-order goods. This does not affect your statutory rights in respect of faulty or misdescribed goods.
The remaining 50% balance must be paid no later than the day of delivery or installation, and we reserve the right to withhold delivery or installation until full payment has cleared.
Failure to pay the balance when due entitles us to:
suspend delivery or installation until payment is received;
retain the deposit to the extent that it reflects costs incurred or losses suffered as a result of non-payment; and
recover any additional reasonable costs incurred as a result of non‑payment.
If there’s an issue with your payment, such as a failed transaction or a dispute, we may temporarily suspend your order while the issue is investigated. If the issue is not resolved within a reasonable period, we reserve the right to cancel the order and take appropriate steps to recover any outstanding sums.
If you have any questions or concerns about payment, just reach out to us at jason@jasonfordhifi.com - we’re always happy to help.
6 - Delivery
Any delivery dates or timeframes displayed at checkout or in your order confirmation are estimates only. While we do everything we can to meet them, we can’t guarantee exact delivery dates. Factors outside our control such as strikes, or weather conditions - may occasionally cause disruption.
Please double-check your delivery details before submitting your order - we can’t take responsibility for failed deliveries caused by incorrect or incomplete information, or if you miss a delivery notification.
If you have any questions about your delivery, or something doesn’t look right, feel free to get in touch at jason@jasonfordhifi.com and we’ll be happy to help.
Risk and Title
Title to the goods shall pass to you upon full payment. Risk in the goods shall pass to you only once they have been physically received by you (or a person authorised by you), unless you have arranged your own courier who is not our nominated delivery partner, in which case risk passes upon collection by that courier.
We shall not be responsible for damage, malfunction or performance issues arising from the condition of the premises, power supply, ventilation or existing third-party equipment.
Failed Deliveries and Returns
If your delivery is returned due to an incorrect delivery address or missed delivery, we will get in touch to arrange redelivery. Please note that a new shipping fee will apply.
If your order arrives damaged, faulty, or incorrect, please notify us as soon as possible in accordance with the “Faulty Goods” section below so we can investigate and resolve the issue. You may be asked to provide supporting information such as photographs.
This clause is in addition to, and does not affect, your statutory rights under UK consumer law.
Delays and Estimated Dispatch Dates
We aim to ensure delivery of your product in your order confirmation. However, all dispatch and delivery dates are estimates and may be subject to change due to unforeseen circumstances, including but not limited to supply chain delays or events beyond our reasonable control.
If a delay occurs, we will notify you as soon as reasonably possible and provide an updated estimated delivery timeframe. Unless you informed us at the time of placing your order that delivery by a specific date was essential and we explicitly accepted that, a short delay will not, of itself, entitle you to a refund under consumer law, unless delivery by a specific date was agreed as essential or statutory delivery time limits are exceeded.
This clause does not affect your rights to a refund for faulty or misdescribed goods, or any other rights you may have under UK consumer law.
In line with UK consumer law, you have the right to cancel your order within 14 days of delivery if you change your mind.
To qualify:
You must notify us in writing (via email) within 14 calendar days of receiving your product;
The product must be returned to us within 14 calendar days of cancellation;
The product must be returned in a condition that does not go beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Return postage is your responsibility unless the item is faulty or misdescribed. We recommend using a tracked service, as we cannot refund items lost in transit. Refunds will be issued to your original payment method within 14 days of receiving the return.
The following items are non-refundable unless faulty:
Sealed goods once opened; or
Personalised or custom-made items.
If your delivery address changes before dispatch, please update your details by emailing us promptly. We are not responsible for delivery failures caused by outdated or incorrect information.
Faulty or Misdescribed Items: If your item arrives damaged, faulty, or significantly not as described, please let us know as soon as possible - ideally within 14 calendar days of delivery. You can reach us at jason@jasonfordhifi.com. Please include your order number, a description of the issue, and photos if relevant.
Where a fault or issue is confirmed, you are entitled to a refund, repair, or replacement in line with your statutory rights under the Consumer Rights Act 2015.
We will cover return postage for any faulty or misdescribed items. Please wait for instructions before sending anything back - this helps us track your return and resolve your issue promptly. Refunds or replacements will be issued once we’ve received and inspected the returned item.
7 - Cancellations and Refunds
Where applicable, you have a statutory right to cancel an Off‑Premises Contract within 14 days under the Consumer Contracts Regulations. Where services have been fully performed with your express consent within the cancellation period, you acknowledge that your right to cancel may be lost.
By confirming an order and booking a consultation or installation date within the 14-day cancellation period, you expressly request that we begin performance of the services during that period and acknowledge that your right to cancel may be lost once the services have been fully performed.
Non-Custom Goods
For non-custom goods, we will make every reasonable effort to accommodate cancellations or refunds provided that the goods are returned in a condition that does not go beyond what is necessary to establish the nature, characteristics and functioning of the goods, and that all original accessories and documentation are included.
Any approved refund may be subject to deductions for:
supplier restocking charges;
handling, inspection or administration costs;
any reduction in value resulting from handling beyond what is necessary to establish the nature and characteristics of the goods.
Custom Orders
Where goods are custom-built, bespoke, factory-ordered, personalised or sourced specifically for you, we are required to commit to manufacturers and suppliers immediately upon confirmation. You may cancel a custom order within 48 hours of placing it, provided that we have not yet placed the order with the manufacturer or supplier. Once a custom order has been placed with the manufacturer or supplier, cancellation is not permitted and the 50% deposit is non-refundable, save where the goods are faulty or misdescribed.
Any statutory rights that apply where goods are faulty or misdescribed are set out in the ‘Faulty Goods’ section below and remain unaffected.
8 - Part-Exchange
Inspection and Verification: All part-exchange goods are accepted strictly subject to physical inspection, testing and verification by us to confirm that they correspond in all material respects with the description provided and satisfy the agreed valuation. You acknowledge and agree that there will be an inherent latency period between our receipt of part-exchange goods and the delivery or installation of any purchased equipment, to allow for proper inspection and testing.
Basis of Valuation and Part-Exchange: Where you offer equipment by way of part-exchange (conta-purchase), you will be required to provide a full and accurate description of the goods, including (without limitation): specification, condition, year of manufacture, usage history, servicing history, included accessories, original packaging and provenance. These factors directly affect valuation.
Subject to inspection, we agree to contra‑purchase the part-exchange goods at the agreed valuation, which shall be documented within the transaction invoice and applied as a credit against the purchase price. By proceeding, all parties are deemed to have agreed the stated figures subject always to inspection and verification.
Re-Valuation, Shortfall and Completion: If, upon inspection, the specification, condition, year of manufacture, accessories, packaging or provenance of the goods differs materially from that described and agreed, you acknowledge that we will have received goods which we did not agree to purchase at the stated valuation and which may be worth less or more difficult to resell. In such circumstances, we reserve the right to:
refer to prevailing market data and our current selling prices;
calculate the reduction in value by reference to the difference between the agreed valuation and the item’s true market value; and
require you to fund the resulting shortfall in full prior to completion of the transaction.
You expressly agree that any proposal to “meet in the middle” or share the shortfall shall not apply, as this would result in a loss to us.
Failure to Fund Shortfall: Failure to pay any valuation shortfall when due entitles us to suspend or cancel delivery or installation and to retain the deposit to the extent that it reasonably reflects costs incurred or losses suffered as a result of the failed transaction.
Faulty and Non-Compliant Equipment: We do not accept faulty equipment, equipment requiring repair, or equipment with undisclosed defects as part-exchange under any circumstances. Where part-exchange goods are rejected or a transaction is cancelled following inspection, you must arrange collection of the goods within 14 days of notification. We reserve the right to charge reasonable storage costs after this period and, where goods remain uncollected for 30 days, to dispose of them without further liability.
9 - New Goods/Sales
Where new goods are supplied with a manufacturer’s warranty or guarantee, that warranty is provided by the manufacturer and not by us. Responsibility for registration, transfer (where applicable), and compliance with the manufacturer’s warranty terms rests solely with you. Any manufacturer warranty runs alongside, and does not replace or limit, your statutory rights under the Consumer Rights Act 2015.
10 - Warranty – Second-Hand and Part-Exchange Goods
All second‑hand and part‑exchange goods sold by us are fully tested using appropriate reference systems and undergo a thorough functional and visual inspection prior to sale. In the unlikely event that an item is faulty or not functioning as described, you must notify us within 7-days of receipt. Where a fault is confirmed within this period, you will be entitled to a full refund. This voluntary refund period does not affect your statutory short-term right to reject faulty goods within 30 days under the Consumer Rights Act 2015
Three‑Month Return‑to‑Base Warranty: After the initial 7‑day period, second‑hand and part‑exchange goods are covered by our 3‑month return‑to‑base warranty, commencing from the date of delivery. During this period, we will repair or replace the item at our discretion. This warranty is provided in addition to, and does not limit, your statutory rights.
Nature and Scope of Warranty: This warranty applies only to faults arising from normal domestic use and does not cover:
Fair wear and tear or age-related degradation;
consumable components (including, without limitation, valves, tubes, belts, styli or cartridges unless expressly stated);
cosmetic defects or imperfections disclosed prior to sale;
damage arising from misuse, negligence, abnormal operating conditions, incorrect installation, inadequate ventilation, power supply issues, voltage irregularities, environmental conditions or third‑party modification or repair.
Existing Manufacturer or Transferable Warranties: Where goods are supplied with an existing manufacturer or transferable warranty:
responsibility for registration, transfer and compliance with warranty conditions rests solely with you;
we accept no liability whatsoever for any failure to register, transfer or maintain such warranty;
any manufacturer warranty runs concurrently with, and does not extend, our 3‑month warranty;
upon expiry of any manufacturer warranty, our obligations extend only to the remainder (if any) of our original 3‑month term.
Return-to-Base Procedure and Costs: All warranty claims are return‑to‑base. You are responsible for safe, insured return carriage unless the fault is confirmed to be one for which we are legally responsible. We accept no liability for loss or damage in transit to us.
11 - Faulty Goods
Notification Obligation: If goods are alleged to be faulty or not as described, you must notify us promptly and in any event within a reasonable time of discovery, providing sufficient detail to allow assessment.
Inspection and Remedies: All alleged faults are subject to inspection and, where appropriate, testing. Remedies will be provided strictly in accordance with the Consumer Rights Act 2015 and may include repair, replacement or refund, depending on the circumstances and the stage at which the fault is identified. No remedy will be available where any fault or issue arises from:
misuse or abnormal use;
failure to follow manufacturer or installer instructions;
external factors including power supply or environmental conditions; or
unauthorised repair, modification or interference.
12 - Limitation of Liability
Nothing in these Terms shall limit or exclude our liability for:
Death or personal injury caused by our negligence;
Fraud or fraudulent misrepresentation;
Any matter for which it would be unlawful to exclude or restrict liability under applicable law.
Subject to the above, and to the fullest extent permitted by law:
Our total liability to you in connection with any order shall be limited to the total amount paid by you for the goods in question.
We shall not be liable for any indirect, incidental, special, or consequential loss or damage, including (but not limited to) loss of profit, revenue, goodwill, or anticipated savings, whether arising in contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such damages.
We are not responsible for any delays or failure to perform our obligations where such delay or failure results from events beyond our reasonable control (see Force Majeure clause below).
These provisions are in addition to your rights under UK consumer law and do not limit them in any way. Where goods are not received, we will issue a full refund for the affected order.
13 - Force Majeure
Sometimes, things happen that are beyond our control - and when they do, they may affect our ability to fulfil your order.
We won’t be held liable for any delays or failures to perform our obligations under these Terms if they are caused by events or circumstances outside our reasonable control (commonly known as “Force Majeure” events).
These can include, but are not limited to:
Natural disasters, extreme weather, fire, or flood;
Pandemics or public health emergencies;
Strikes, industrial disputes, or labour shortages;
Supply chain disruptions or transport issues;
Government restrictions, conflict, or civil unrest;
Failures by third-party services such as couriers, payment providers, or web hosts.
If something like this happens:
We’ll let you know as soon as reasonably possible;
Our obligations will be suspended for the duration of the disruption;
Where possible, we’ll propose a revised delivery timeline or offer a suitable solution.
If the event continues for a prolonged period and prevents us from fulfilling your order, we may need to cancel the contract. If this happens, you’ll receive a full refund for any items not delivered.
14 - Governing Law and Dispute Resolution
These Terms - and any contract formed between you and Jason Ford HiFi Limited - are governed by the laws of England and Wales. This means that any dispute or claim (including non-contractual disputes or claims) arising from or in connection with your use of our site or your purchase from us will be governed by English law.
That said, we always prefer to sort things out amicably wherever possible. If you have a concern or issue, please reach out to us first at jason@jasonfordhifi.com - we’ll do our best to resolve it quickly and fairly.
If a matter can’t be resolved informally, you may bring a claim in the courts of England and Wales. However, if you’re a consumer based elsewhere in the UK or in an EU country, you may also bring proceedings in the courts of your home jurisdiction. Nothing in these Terms affects your legal rights.